Terms and Conditions


The following terms and conditions of sale listed herein shall apply to the sale of goods (“goods”) by the Supplier to the Customer. These terms and conditions of sale replace any previous terms and conditions of sale.


a)    “Customer” means a person, company, or other entity whose order for the purchase of goods is accepted by the Supplier;

b)    “Supplier” means Cranic Pty Ltd ACN 120 974 861 or any of its associated companies;

c)    The headings used do not form part of the terms and conditions and are for illustrative purposes only.


a)    Unless otherwise agreed in writing by the Supplier, any terms and conditions of the Customer’s order deviating from or inconsistent with these terms and conditions are expressly precluded by the Supplier as are any variations to these terms and conditions not expressly agreed to in writing by the Supplier.

b)    No contract for the supply of goods shall exist between the Supplier and the Customer until a Customer’s order for goods has been accepted by the Supplier (such acceptance of Customer’s orders will be made and communicated by the Supplier in the form of an invoice). The Supplier may accept or refuse any order for goods in its absolute discretion and may make its acceptance of an order conditional upon it receiving a satisfactory credit assessment of the Customer.

c)    The Supplier may vary these terms and conditions by notice in writing to the Customer. The Customer agrees that the purchase of any goods after the date of a notice of variation will be deemed to be an acceptance of such varied terms and conditions.

d)    Dimensions listed on all material produced by the Supplier are approximate. Specifications provided are representative of the actual product specifications available at the time of printing. Due to our policy of continuous product development, the designs and specifications depicted are subject to change without notice. Please confirm all particulars with your consultant prior to purchase.


a)    The Customer shall rely on its own knowledge and judgement in determining the suitability of and selecting goods for any particular purpose. Any advice, recommendation or assistance given by or on behalf of the Supplier shall be accepted at the Customer’s risk and shall not be deemed to have been given as an expert or adviser nor to have been relied upon;

b)    Goods are sold subject to each and every manufacturer’s trading terms and conditions and are protected by each and every manufacturer’s warranty and the Supplier shall not be liable to the extent that any manufacturer is liable under a manufacturer’s warranty unless otherwise required by law.

c)    The Supplier shall not be liable nor responsible for any failure to comply with any requirements of the Customer or any other person (whether relating to manufacture, design, fabrication, installation and/or any other particular intended use of any goods and/or otherwise) which are not precisely and accurately communicated in writing directly to the Supplier prior to the entry by Supplier into any relevant sale contract.


a)    The Customer agrees to limit any claim it makes to the cost of replacement of goods or of acquiring equivalent products;

b)    The Supplier shall not be liable for any loss or expense arising after fourteen days from delivery (or at all once goods have been unpacked, affixed and/or otherwise used or applied) after which there shall be deemed to be unqualified acceptance;

c)    That to the fullest extent legally permissible no other term, condition, agreement, warranty, representation and/or understanding whether express or implied, in any way extending to, otherwise relating to or binding upon the Supplier other than these terms is made or given by or on behalf of the Supplier other than by these terms save and except to the extent otherwise required by law.


a)    Notwithstanding any prior acknowledgment by the Supplier of the price of goods, the prices specified for goods may at the Supplier’s discretion be subject to alteration to reflect the Supplier’s prices and charges in effect at the time of delivery.

b)    Any variations in the invoice or contract price as a consequence of currency fluctuations, taxes, customs duty or other imposts shall be to the Customer’s account.

c)    The Supplier will be entitled to set off against any money owing to the Customer amounts owed to the Supplier by the Customer on any account whatsoever. However the Customer shall not set off any amounts allegedly owing by the Supplier to it against any amount due by it to the supplier Supplier;

d)    Unless otherwise agreed to by the Supplier, the only accepted means of payment is by cash, cheque, credit card or electronic funds transfer, all without any deduction. Cheques require 3-5 business days before funds are cleared and available, and as such goods will not be released to the Customer prior to such verification taking place.

e) If you have a coupon code, you will be prompted to enter the code at the checkout and this will generate a discount from your cart value or add an incentive. To activate, simply enter a valid code then click the “Apply” button. All coupon codes possess a unique set of terms and conditions automatically applied when issued and are only valid at the discretion of Choice Supplies. Coupon codes cannot be used in conjunction with any other offer or discount. This discount code excludes our ‘clearance’ range unless otherwise specified. If you are unable to use a promotional code, please contact our Showroom Sales Team or email info@choicesupplies.com.au.


a)    The Supplier shall not accept any responsibility or duty to deliver but upon request of the Customer may elect to arrange delivery at its discretion and without liability and at the Customer’s cost and risk in all things.

b)    Goods will be delivered or deemed to be delivered, when they are delivered to the delivery place nominated by the Customer. If no such address is nominated, then delivery will be deemed to occur at the time when the goods are ready for collection at the Supplier’s premises.

c)    The Customer shall pay to the Supplier packing and delivery charges in accordance with the Supplier’s current rates as at the date of dispatch. If there is no current rate, then a reasonable delivery charge shall be paid by the Customer.

d)    The Customer authorises the Supplier to deliver goods to the place nominated by the Customer and to leave the goods at such place whether or not any person is present to accept delivery. The Supplier shall not be liable on any basis whatsoever for loss suffered by the Customer after delivery to the nominated delivery place.

e)    Any times quoted for delivery are estimates only and the Supplier shall not be liable to the Customer for any failure or inability to deliver or for delay in delivery of goods whatsoever whether or not beyond the control of the Supplier.

f)     The Customer shall not be relieved of any obligation to accept or pay for goods by reason of any delay in delivery.


a)    The goods shall be at the sole risk of the Customer as soon as they are dispatched from the Supplier’s premises.

b)    Property in and title to the goods will not pass to the Customer until those goods and all other amounts owed to the Supplier by the Customer have been paid for in full.

d)    Collection of purchased goods from storage must occur in designated opening hours of the Supplier and only after twenty four hours advance notice by the Customer to the Supplier.


The Customer warrants to the Supplier that all drawings and specifications and other design information provided to the Supplier for the manufacture of special orders are accurate and correct in all respects and do not infringe upon the intellectual property rights of any third party including any copyright, patents, designs or trademarks of a third party.

All dimensions are approximate. Information provided by the Supplier, in the form of brochure, specification and website information are representative of the actual products available at the time of publishing. Due to our continuous product development, the designs and specifications depicted are subject to change without notice. Please confirm all particulars with your consultant prior to purchase. Each product is covered by a limited warranty.


b)    All products categorised by the Supplier as ‘clearance’ or are manually discounted, cannot be held in advance, unless full payment is made prior to collection.

b)    Sales of clearance products are final, the Customer agrees that the condition of any discounted stock is satisfactory upon purchase and no refund can be given upon change of mind.

c)    Clearance products that are to be freighted or posted to the Customer, are independent of the Supplier and have thus left the Supplier’s control once sent. Upon damage, no compensation will be made by the Supplier, however, photographs of the product condition and packaging will be provided to the Customer, to ensure that the item’s condition is acceptable upon leaving the Supplier’s facility.

d)    Clearance products sold are subject to the relevant manufacturer’s warranty and the Supplier shall not be liable to the extent that any manufacturer is liable under a manufacturer’s warranty unless otherwise required by law.


a)    Subject to clauses 6(b)(d) and 11, the Supplier will only accept the return of goods if the conditions are met as set out in this clause 10;

b)    The Customer must not return goods to the Supplier without the Supplier’s prior consent;

c)    The Supplier will consider accepting the return of goods and may at its election, repair or replace the goods or provide a refund against such return, if the goods:-

(i) do not comply with the quantity or description of the Customer’s purchase order ;or

(ii) are not of acceptable quality as defined in the Competition and Consumer Act 2010; and provided that

(iii) the Customer has inspected the goods and verbally notified the Supplier within fourteen days past delivery (or any later time as deemed reasonable by the Supplier) of the Customers request to return goods; and

(iv) the Customer has within fourteen days of sale given written notice to the Supplier of its request to return goods and which details all alleged non-compliances. This request must also specify the original invoice number in respect of the goods as proof of their purchase and the Supplier is then satisfied as to the accuracy of the claim in that notice; and

(v) the goods are returned to the Supplier by the Customer within fourteen days of notice.

e)    If the reason for a request to return goods is Customer error in:

(i)    ordering the type/style/model of the goods; or

(ii)   selection of the goods for their suitability to applications; or

(iii)  the quantity of the goods ordered; then, the Supplier may accept the return of goods, provided that the goods

(iv)   are returned to the Supplier by the Customer within 14 days of the sale date; and

(v)    the request for return of the goods specifies the original invoice number in respect of those goods; and

(vi)   the Customer pays the Supplier a minimum restocking fee of 30% of the original invoice price of the goods to be returned;

If the Supplier accepts return of goods in circumstances of Customer error, the Customer shall only be entitled to receive an inhouse store credit  which can only be applied to alternative/replacement / or new purchases at any of the Supplier’s Stores.

f)     The Customer is not entitled to return any goods pursuant to this clause 8 which have been custom made, custom cut, custom processed or custom acquired for the Customer or where the goods are not in brand new or unused condition with undamaged packaging as at the date of their proposed return or where the goods have been damaged due to installation contrary to manufacturer’s instructions;

g)    The Supplier will accept the return of defective goods and arrange for the repair or replacement of such goods in accordance with the manufacturer’s conditions of warranty.


a)    Subject to clause 6(d), all claims for the Supplier’s failure to comply with the Customer’s order whether due to shortfall, incorrect delivery or otherwise must be made by giving verbal notice to the Supplier within fourteen days from the date of delivery. If the Customer fails to provide such notice then the Customer shall be deemed to have accepted the goods.

b)    These conditions shall not exclude, or limit the application of any provision of any statute including any guarantee, implied condition or warranty, the exclusion of which would contravene any statute (including the Competition and Consumer Act 2010) or cause any part of this clause 11 to be void. To the extent permitted by law all conditions, warranties and undertakings are expressly excluded.

c)    Subject to clause 11b) the Supplier shall not be liable for any direct or indirect loss whatsoever, including consequential loss, loss of profits, loss of opportunity or loss of use.


Save and except as required by law no warranty is given where the Supplier is not the manufacturer of goods other than the warranty offered by the manufacturer and to the fullest extent legally permissible the Supplier’s liability shall in all cases be strictly limited in accordance with clauses 3&4 of these terms and conditions.


Notices to be given by the Customer to the Supplier may be delivered personally to the Store Manager at 2/820 Princes Hwy, Springvale VIC address and, unless the contrary is proved, notice shall be taken as delivered when received by the Supplier at that address. Notices to be given to the Customer by the Supplier may be delivered personally or sent to the Customer’s last known address and, unless the contrary is proved, shall be taken as delivered on the second business day following posting. Invoices and statements are deemed received by the Customer on the second business day after posting by ordinary prepaid post.


In the event that the whole or any part or parts of any provisions in this agreement should be held to be void or unenforceable in whole or in part such provision or part thereof shall to that extent be severed from these terms and conditions but the validity and enforceability of the remainder of these terms and conditions shall not be affected.